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The New *improved* salesforce.com - Fact or Fiction

Image representing Salesforce as depicted in C...Image via CrunchBase, source unknownAs salesforce.com's Success in the Cloud Tour touched down on Philadelphia's Columbus Boulevard earlier this week, Customer Relationship Management (CRM ) gurus, admins and trainers began to wonder if this tour would huff, puff, or blow the CRM house down.

Turns out, it did none of the above. The Success in the Cloud Tour simply reestablished sf.com's position as a "force" to be reckoned with. With over 8 kiosks, salesforce showed off its mobile, training, AppBuilder and foundation products. As heard here, salesforce.com has embraced cloud computing and mashables:



By taking full advantaged of Google Docs, salesforce.com has made certain that non-profit organizations can perform day-to-day operations as efficiently as for-profit entities.

The feature that impressed this reporter the most was the opportunity splits. Having planned CRM implementations, customized salesforce.com and trained sales managers in a previous life, I've noticed that many sales people are very territorial. If they do not get credit for bringing home a sale, things could get ugly fast. With opportunity splits, no one will get hurt. So, salesforce.com in its own way is promoting non-violence in the workplace :-)

Users are always looking for a way to easily organize, access and report on their contacts and projects. salesforce.com is a great way to manage all of these tasks. Don't believe me, try salesforce.com for free, but don't fall in love with it until you have checked out its ticket price. If you are a micro-business owner, take a look at my review of OfficeInteractive. As far as pricing and ease of use goes, it may be more your speed.
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Contact staff writer JC Lamkin at 215-843-1039 or jclamkinpmp@gmail.com.

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